A clear overview of how HG Walls collects, uses, stores and protects personal data when visitors interact with hgwalls.in or contact the company through its digital channels.
www.hgwalls.in and web pages operated under that domain.
Collection, use, sharing, retention, security, rights and grievance contact details.
[email protected] | +91 97909 44004
HG Walls India Pvt. Ltd. ("HG Walls", "we", "us" or "our") respects your privacy and is committed to handling personal data responsibly, transparently and securely. This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit www.hgwalls.in, submit an enquiry, contact us through WhatsApp, email or telephone, or otherwise interact with our website and online services.
For the purposes of applicable data-protection law, HG Walls India Pvt. Ltd. is the entity responsible for deciding why and how personal data collected through this website is processed. This Policy is intended to be read together with our Cookie Policy and any specific notice presented when information is collected.
This Policy applies to www.hgwalls.in and web pages operated under that domain. It does not govern third-party websites, applications or platforms that may be linked from our website, including WhatsApp, Google, LinkedIn, Facebook, Instagram, YouTube and X. Those services operate under their own privacy policies and terms.
When you complete our enquiry form or communicate with us, we may collect your name, telephone number, email address, selected enquiry subject, project requirements, message content and any other information you voluntarily provide. If discussions progress, we may also receive business contact details, company information, project location, drawings, specifications, quotations, correspondence and records reasonably required to respond to or perform the requested service.
Please do not send Aadhaar numbers, PAN details, banking credentials, medical information or other highly sensitive information through the general enquiry form unless we specifically request it through an appropriate secure channel and it is necessary for a legitimate business or legal purpose.
When you use the website, certain technical information may be collected automatically through cookies and similar technologies. This may include IP address, browser and device type, operating system, approximate location derived from IP address, referring page, pages viewed, time spent, navigation activity, cookie identifiers, consent preferences and form-conversion events. The exact information depends on your choices in the cookie banner and the technologies active on the website.
If you contact us through WhatsApp or interact with our social-media pages, Google business profile, maps or other third-party services, we may receive information you choose to share through that service. The third party may separately process your information in accordance with its own terms and privacy policy.
We may use personal data to receive, assess and respond to enquiries; schedule consultations or site visits; prepare proposals, quotations and project communications; provide requested services; manage customer, supplier and business relationships; maintain enquiry and correspondence records; improve website content, usability and performance; measure marketing and enquiry conversions; protect the website against spam, fraud, misuse and security threats; comply with contracts, legal duties, tax and accounting requirements; establish, exercise or defend legal claims; and communicate important changes to our services or policies.
We may send promotional or marketing communications only where permitted by applicable law and, where required, with your consent. You may ask us to stop such communications at any time. We do not use website enquiry data for solely automated decisions that produce legal or similarly significant effects.
Depending on the circumstances and applicable law, we process personal data on the basis of your consent; to take steps at your request before entering into a contract; to perform a contract with you or your organisation; for uses permitted without separate consent under applicable law; to comply with legal obligations; or to protect our rights, systems and users. Where processing is based on consent, you may withdraw consent at any time. Withdrawal will not affect processing lawfully carried out before withdrawal.
We use CookieYes to present and record cookie choices and may use Google Tag Manager, Google Analytics, Google advertising or conversion tags, reCAPTCHA, Google Maps and related technologies. Some technologies are necessary for security and website operation; others are used for analytics, functionality or advertising and should operate according to the consent choices available through the website banner. Please see our Cookie Policy for further information and instructions for managing preferences.
We do not sell or rent personal data. We may share limited personal data with authorised employees and representatives; website hosting, maintenance and development providers; analytics, cookie-consent, spam-prevention, mapping, communication and marketing service providers; professional advisers such as auditors, accountants, advocates and insurers; project partners, consultants, subcontractors or suppliers when necessary to respond to or perform a request; government, regulatory, judicial or law-enforcement authorities where required by law; and a successor or acquiring entity in connection with a genuine business reorganisation, merger, sale or transfer, subject to appropriate safeguards.
Service providers are expected to access personal data only for the relevant service and to protect it appropriately. We seek to disclose only the information reasonably necessary for the stated purpose.
Some technology and communication providers may process or store information on servers located outside India. Where personal data is transferred or made available outside India, we will take reasonable steps to use reputable providers and comply with applicable restrictions and safeguards under Indian law as they come into force.
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, contractual, warranty, dispute-resolution and security requirements. Routine enquiries that do not develop into an ongoing business relationship will ordinarily be retained for up to three years after the last meaningful interaction and may then be deleted or anonymised. Project, customer, supplier, transaction and legal records may be kept longer where required by law or reasonably necessary to protect our rights. Cookie durations are described through the cookie-preferences tool where available.
We use reasonable administrative, organisational and technical measures intended to protect personal data against unauthorised access, alteration, disclosure, loss or misuse. These measures may include HTTPS encryption, access controls, restricted administrative access, security monitoring, backups, spam prevention and service-provider controls. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
Subject to applicable law and any relevant commencement provisions, you may request information about personal data we process about you; request correction, completion or updating of inaccurate data; request erasure where retention is no longer required or legally permitted; withdraw consent where processing is based on consent; manage or withdraw cookie choices; opt out of direct marketing; and raise a grievance regarding our handling of personal data. We may request reasonable information to verify your identity and may retain information where a legal obligation, contractual requirement or valid legal claim requires it.
To exercise a privacy right or raise a grievance, contact us using the details in Section 16. We will acknowledge and address requests within the period required by applicable law. Where the law provides, you may pursue available remedies after first giving us a reasonable opportunity to resolve the grievance.
Our website and services are intended for business and general adult audiences and are not directed at children. We do not knowingly seek to collect personal data from anyone under 18 years of age through the general enquiry form. If you believe a child has provided personal data without appropriate consent, please contact us so that we can review and take appropriate action.
The website may contain links to or embedded content from third parties. Selecting a link or interacting with embedded content may allow the third party to collect information directly from your device. HG Walls does not control the privacy, security or cookie practices of third-party services, and we encourage you to review their policies before providing information.
We may update this Policy when our services, website technologies or legal obligations change. The revised version will be posted on this page with an updated effective or last-updated date. Material changes may also be communicated through an appropriate website notice.
This Policy is intended to support compliance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as their relevant provisions are brought into force, together with other applicable information-technology, communications and commercial laws. Nothing in this Policy limits rights that cannot lawfully be limited.
